1) We are cheaper than ride sharing companies when you do apples to apples comparison [i.e., Uber SUV vs our SUV or Lyft Black vs our sedan]  2) We show up when we say we will; while ride share drivers can cancel their rides, if they don't like where the customer lives, or where the customer is going to, or for whatever reason or for no reason at all 3) All our drivers are professionally licensed from local jurisdictions; while only certain categories of ride share drivers are licensed the same way 4) Our vehicles are commercially insured, they can't say that about all of their vehciles. Most of their vehicles are only covered by the private insurance of the part time drivers 5) Our drivers are full time drivers with tons of experience in all kind of weather, topography etc while most ride share drivers are part timers. Countess times frustrated ride share customers call us for rescue because Uber driver couldn't climb a twisty drive way or couldn't find an address 6) Our drivers love to go long distances or out of town, or even out of state. Most ride share drivers cancel rides when they see a long distance or out of town/state destination, especially in bad weather or late night/ early morning pick ups. 7) Good luck finding an Uber driver on early morning after a busy night [e.g., after Friday or Saturday night, or after a game night or new year night etc. We are covering our customers when Uber drivers are sleeping after all working at the same busy night] 8) WE DO NOT SURGE OUR CUSTOMERS 9) While most of ride share companies keep roughly 50% of the fare to themselves, our drivers take home at least 80% of what you pay 10) All of our vehicles are luxury black vehicles with lots of leg room and luggage space; while you never know which vehicle is going to show up; even in the same category. For example, we ONLY send CHEVY SUBURBAN/GMC YUKON or CADILLAC ESCALADE; when you request a SUV. But ride share companies may send you a Honda Pilot or even a Toyota Highlander when you request a SUV.  11) Plenty of ride share drivers are available at in down town areas at certain times, but you are not guaranteed a timely pick up because you are just another dot on their map. We are comitted to you, individually, whether you are in a down town area or in a suburb or behind those hills. 12) Our drivers open the doors for you, help you with the luggage, will assist you like a concierge if needed, and will not cancel the ride if you need to make stops, or run errands or wait for another passenger 13) You don't get random drivers every time. We are a small family business and most of our customers recognize our drivers since many years; and vice versa. 14) When going to an event or night on town, pulling up in one of our vehciles, vs a ride share, will sure get you the attention you deserve; and even our well dressed drivers will play along the part with you 15) When timing / reliability is critical (to or from airport, event, appointment etc) , you can count on us; but not on a random ride share match.                  And above all proof is in the pudding. There is a reason why we have such a high rating and our business is thriving, without multi billion dollar budgets; in a market flooded with ride share apps.

Simple answer is; just like you would meet a family member who is picking you up. Here are the simple steps: 1. We assign a driver to the trip prior to flight or train arrival, and an automated email goes out to you with the driver information. 2. Driver also texts the passenger as your train or flight is arriving. Simply acknowlege the text to establish communication with the driver. 3. Collect/gather your luggage and head out from the nearest door to reach the curb. Then text the driver nearest door # (posted on top of each door in big font). 5. Once driver knows where the passenger is, driver meets up with the passenger within 3-5 minutes, driving down from the waiting area. At BWI Airport, there also location #s posted on each pillar on the middle curb, share that location # with your driver for more accuracy. At Reagan National (DCA) Airport, meet the driver on the outer curb. Dulles Airport has three levels, as opposed to usual two levels at most airports, so please make sure you are at Arrivals level (which is middle level). At Dulles Airport, DO NOT go to the lowest level, which is marked "Ground Transportation" but it's used by ride sharing & terminal buses etc.  If any issues, you can always get help from our dispatch at 1-(800)-211-0605 any time of the day or night.

As a family business since 2009, we are proud of our very generous cancellation and rescheduling policy. Reservations for Sedans, Mini Vans & SUVs can be cancelled upto 6 hours before the pick up time, with full refund. Within 6 hours of the pick up time, reservations can be cancelled with 75% refund, as long the driver is not on the way for pick up. Similarly, reservations can be rescheduled as many times as needed with similar time considerations. We monitor customer flights and any reschedules needed because of flight delays do not incurr any cost to the customer. Reservations for Sprinter Vans can be cancelled upto 24 hours before the pick up time, with full refund. Within 24 hours of the pick up time, reservations can be cancelled with 50% refund, as long the driver is not on the way for pick up. Similarly, reservations can be rescheduled as many times as needed with similar time considerations. We monitor customer flights and any reschedules needed because of flight delays do not incurr any cost to the customer. Reservations for Limos, Buses, Motor Coaches & Luxury Vehicles can be cancelled upto 7 days before the pick up time, with full refund. Within 7 days of the pick up time but more than 3 days, reservations can be cancelled with 50% refund. Within 3 days of the pick up time, reservations can be cancelled with 25% refund upto 24 hours prior to pick up time.